Australia’s passport application system could be about to get an overhaul, with the Australian Passport Office (APO) seeking a Service Designer to develop ‘current and future state maps based on customer journeys.’
Customer Journeys to Guide Passport Office Modernisation
![](https://backend.intermedium.com.au/app/public-files/article-images/2022-09/Visa System Overhaul Overdue What will happen 2023_Article.png)
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