Are governments more digitally ready in 2024?
Discover how each jurisdiction fared in digital service delivery in this year’s comprehensive report.
Tracking improvements to citizen experience
Intermedium produces the Digital Government Readiness and Maturity Indicator (DGRMI) in recognition that the ongoing digital transformation of government services across Australia and New Zealand (ANZ) is vital to the well-being of citizens, the building of trust in the democratic process, the effective use of taxpayer funds, and a thriving economy.
Learn how your jurisdiction has scored in 2023-24 and get a full breakdown of its digital service delivery performance.
Download your copy of the 2023-24 DGRMI
AWS
Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions, with announced plans for 21 more Availability Zones and seven more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Taiwan, Thailand, and the AWS European Sovereign Cloud. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
NEC
NEC is a leading global software and solutions technology business. Over the 54 years of business in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions. It helps manage risk, solve workforce issues and improve their customer and employee experiences. Working with government agencies and private enterprise, NEC streamlines and simplifies complex (often ‘high consequence’) technology requirements, working in areas including health, transport, construction, manufacturing, emergency services, corrections, law enforcement and many more. Find out more at nec.com.au.
Digital readiness and maturity in the public sector
How do we make our assessment?
Intermedium conducts a combination of research of public domain information and surveys jurisdictional WofG Chief Digital Officers (or equivalent).
Criteria include:
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An ICT strategy, including publicly announced funding for ICT and digital initiatives
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Necessary ICT policies, such as those for open data, privacy and cyber security
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A robust approach to ICT governance
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The existence of a WofG service delivery agency
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Reforms to procurement that reflect the contemporary needs of 'going digital'
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Cross-jurisdictional collaboration
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Digital by design, where government ingrains digital technology into processes and policies, supported by effective leadership and enforcement
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User-driven and proactive, where government places citizens at the centre of service design and delivery (including supporting vulnerable groups). Governments should, where possible, pre-empt the needs of citizens and respond before citizens need to act
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Data-driven, where data is treated as a strategic asset, shaping decision-making and service provision
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Focused on a government as a platform approach, where the government establishes rules, resources and cloud-based technology platforms to enable a holistic, seamless level of service provision
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Open by default, where data and processes are open and transparent (where deemed in the public interest).
Explore Intermedium's range of readiness indicator reports to find out how ready ANZ governments are to deliver digital services.
Explore Intermedium's range of readiness indicator reports to find out how ready ANZ governments are to deliver digital services.