Are governments ready for a digital workforce?
The Digital Government Employee Experience report assesses whether governments are using digital tools and strategies to improve employee experiences.
Improving productivity and job satisfaction
For the contemporary delivery of enhanced citizen services, the public sector needs to become an employer of choice and take steps to improve its employees’ digital skills and experience. This has been powerfully stated in the 2018 Independent Review of the Australian Public Sector, the most contemporary and wide-reaching recent review of any Australian or New Zealand public sector.
However, it is competing for talent against the balance sheets of large companies, such as banks, software manufacturers, and retail giants.
Our research shows that few jurisdictions acknowledge this competitive issue in their policies, strategies or actions.
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Scoring public sector employee experience
How do we make our assessment?
Intermedium conducts extensive research to identify all the public domain information necessary to allow for fairly and objectively allocated scores. The DGEE evaluation assesses three enabling criteria at the whole of government level, which are assigned weightings.
Enabling criteria include:
- Strategies specific to workplace employee experience
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Governance structures that promote modern workforce practices
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Tools specific to delivering enhanced experiences
Are governments ready for the digital employees of the future?
Intermedium's readiness indicator series measures governments across key criteria to assess their capability to deliver digital services.