INTERMEDIUM RESOURCES

Must-know ICT and government terminology

A glossary of information and communication technology (ICT) and public sector terms to help suppliers more credibly engage with government.

Term Definition
Chief Digital Officer

The Chief Digital Officer (CDO) is a senior executive position within anagency responsible for driving the development and implementation of digital strategies and initiatives to enhance its performance and competitiveness. In the Australian public sector, the CDO may lead the development and delivery of digital services and products for government agencies, as well as overseeing the integration of emerging technologies to improve service delivery and customer experience.

Chief Financial Officer

A Chief Financial Officer (CFO) is a senior executive responsible for managing an agency's financial operations. They oversee financial planning and strategy, budgeting, accounting, financial reporting, and risk management.

Chief Information Officer

A senior executive responsible for overseeing the IT strategy and operations of a government agency or department. The CIO is responsible for managing the agency's IT resources, including hardware, software, networks, and data, and for ensuring that the agency's IT systems are aligned with its overall goals and objectives. This includes developing and implementing IT policies and procedures, managing IT projects, ensuring data security and privacy, and managing relationships with vendors and external partners.

Chief Information Security Officer

The Chief Information Security Officer (CISO) is a senior executive responsible for managing an agency's information security program. The CISO is responsible for developing, implementing, and maintaining the agency's information security policies, procedures, and practices to protect against cyber threats and other security risks. The CISO also manages the agency's response to security incidents, including identifying and containing threats, investigating breaches, and implementing remedial actions.

Chief Operating Officer

A senior executive tasked with overseeing the day-to-day administrative and operational functions of an agency.

Chief Risk Officer

A Chief Risk Officer (CRO) is a senior executive responsible for identifying, analysing, and managing risks that could adversely affect an agency's financial performance, reputation, or operations. The CRO plays a critical role in creating and implementing risk management strategies, policies, and procedures.

Chief Service Delivery Officer

A Chief Service Delivery Officer (CSDO) is responsible for overseeing the delivery of services to the public or clients, with a focus on ensuring high-quality service provision and customer satisfaction. This may involve managing staff, resources, and budgets to ensure efficient and effective service delivery, as well as monitoring and evaluating performance metrics to identify areas for improvement.

Chief Technology Officer

A senior-level executive responsible for overseeing an agency's technology initiatives and strategies. This includes the development and implementation of technology systems to improve business operations and achieve organisational goals. The CTO is responsible for identifying and implementing new and innovative technologies that can improve efficiency and enhance overall performance.

Closed Circuit Television

Closed Circuit Television (CCTV) refers to a surveillance system comprising video cameras, transmission systems, and display monitors used to monitor activities in a specific area or location. The cameras are installed in strategic locations and connected to a central control room, where security personnel can monitor the video footage in real time. CCTV systems are typically used to enhance security and safety in public areas, commercial and industrial premises, and residential buildings.

Cloud

The delivery of computing services, including software, storage, and processing power, on a subscription or pay-per-use basis. A network of remote servers host, manage, and process data and applications, allowing users to access and use them via the internet from anywhere at any time. This eliminates the need for organisations to invest in and maintain their own computing infrastructure providing potential benefits, including cost savings, flexibility, scalability, and enhanced security. Includes PaaS, SaaS, IaaS and activites related to the establishment, migration to, or ongoing maintenance of such services.