Must-know ICT and government terminology

Large Capacity Storage (LCS) refers to storage solutions with large capacity, typically in the order of terabytes or petabyte. LCS solutions can include various technologies such as hard disk drives (HDDs), solid-state drives (SSDs), magnetic tapes, and cloud storage.

A large computing system is a powerful computer system with extensive processing capabilities and large amounts of memory, typically used by large organisations and government institutions to perform critical business and scientific applications. These systems are known for their reliability, availability, and scalability, and are designed to handle high-volume transaction processing, data storage, and complex calculations.

A Learning Management System (LMS) is a software application used to create, manage, and deliver educational courses and training programs. It is designed to streamline and centralise the learning process, making it easier for teachers, trainers, and administrators to manage and monitor learners' progress. LMS typically includes features such as course creation and management tools, content authoring tools, communication and collaboration tools, and assessment and grading tools.

The impact of laws and regulations on an organisation's operations. This can include factors such as labor laws, health and safety regulations, and intellectual property laws. In Intermedium's assessments, this also includes formal policy frameworks and interjurisdictional agreements.

Technology that enhances the efficiency, productivity and accuracy of legal work. This can include software for document management, case management, electronic filing, legal research, and billing. It can also involve communication tools such as video conferencing and messaging platforms to facilitate remote collaboration between lawyers and clients.

Agencies that support the functions of the federal, state, and territory parliaments. These agencies provide administrative and procedural support to parliamentary activities, such as parliamentary committee meetings, parliamentary sittings, and the development and passage of legislation. They also provide research, analysis, and advice to parliamentary members and staff, as well as manage parliamentary services, such as libraries, broadcasting, and security.

The process of obtaining and renewing legal permission to use a software product. This process involves agreeing to the terms and conditions of the licence agreement, which typically outline the permitted use, the number of users or devices, and the duration of the licence. The renewal process usually takes place at the end of the licence period and involves paying a fee to extend the licence for another term.

A technique used to understand and design end-to-end service experiences from the perspective of the user. In a government services context, life journey mapping involves analysing the various stages of a citisen's life and the touchpoints they have with government services, with the aim of identifying pain points, gaps, and opportunities to improve the delivery of government services. The process involves capturing the user's journey in a visual representation and using this to inform service design, delivery, and continuous improvement.

An approach to reforming government services that views them from the perspective of the end user at a given point in time ("life event"). A life journey mapping approach will identify the steps citizens need to take during key life events - such as the birth of a child, starting a business, or the death of a loved one - and simplify the process for them by bundling these steps into a single, straightforward action.

A procurement method where a buyer invites a limited number of suppliers to submit an offer for goods or services, usually based on a pre-existing list of qualified suppliers or through direct negotiation.